Prepare for your career change by completing The Foundations of Customer Service class with Trutela Insurance.
The Foundations of Customer service class provide essentials every customer service representative needs to be successful. From typing skills, confidence building, compliance guidelines, phone etiquette and roll playing. Students will have the tools to become successful in office, call center or work from home settings.
Classes start monthly.
This course includes:
- Typing assessment along with homework assignments to improve to a given level
- Keys to being successful in customer service
- Compliance guidelines
- Multi-tasking skills assessment and ways to improve
- Importance of documentation
- Safeguarding confidential information
- Computer skills assessment including Microsoft outlook
The Importance of:
Notating accounts
Call center guidelines
Tailoring customer interactions to specific customer situations- understand the concept of:
Phone Etiquette
Actively listening
Clear communication
Building Trust and a genuine connection
Showing empathy
Call hold guidelines
Requesting and accepting feedback.
Basic Phone skills
Manners matter- Saying thank you and we appreciate your business
How to use the phone
Receiving the first call
Making the first call
Roll Playing- live interactions on how to bring everything together
How to save a customer